One2One Computers can be your full service IT maintenance provider. With One2One Computers customized maintenance options, we will monitor, maintain, and assist in troubleshooting every-day issues with your existing IT network and hardware. We can be your full service IT Professional Staff. Let One2One ease the stress of unpredictable Office Technology. For a monthly fee, you will be provided with the following services:
Hardware Maintenance Maintenance of your existing hardware under agreement. Assistance in troubleshooting PC and Server errors as well as network connectivity issues. Clean up Spyware and Adaware and update Operating System on machines. Ensure Antivirus Software is up to date and working effectively.
Software Maintenance Maintenance of your existing software under agreement. Assistance with contacting the software provider to troubleshoot errors and connectivity. Assistance with software updates and upgrades.
Unlimited Helpdesk and Phone Support Contact One2One Computers during normal business hours (Monday Friday 8:00 AM 5:00 PM) for assistance in troubleshooting issues related to hardware under agreement.
After Hours Support On weekends and between the hours of 5:00PM and 8:00AM, Monday Friday, there is a monitored voicemail system as well as a technician on-call. Leave a message and a technician will be dispatched and in contact momentarily.
Priority Scheduling Service calls to maintain hardware under agreement will be scheduled in our next available date slot at a time mutually agreed upon.
Travel Time No Fee for travel time to your location. Non-Agreement clients are billed Travel Time at our standard hourly rate.
Remote Monitoring 24/7 Remote Monitoring of various network components which may include Internet, Server Up-Time, Disk Space, and Terminal Services. One2One will monitor devices and contact you immediately to report problems and connection trends. We will work with you to troubleshoot and define an action plan to address the cause of such trends.
Backup Monitoring Daily monitoring of your existing backup solution. One2One will monitor the status of crucial data backups and will notify you of potential issues and backup failures. We will assist in troubleshooting the cause of failed backup attempts.
Preventative Maintenance Annual review of existing hardware under contract. OS service patches and updates completed as well as Spyware, Adaware, and AntiVirus scans and updates. We take a pro-active approach to maintain hardware and keep it in working order.
Onsite Technician You may have the option to have a Technician visit your office on a designated day and time, weekly, bi-weekly, or monthly, to maintain your network.
Maintenance Solution B clients will benefit from the same services provided to Maintenance Solution A clients, with the exception of an Hourly Rate. Maintenance Solution B clients are billed a monthly rate lower than Solution A clients. Any service calls or physical repairs of Network and Hardware devices under agreement will be charged at a discounted hourly rate equivalent to 50% of our standard hourly rate.
Contact a One2One Representative to schedule a FREE Consultation for a solution customized to fit your professional needs!
Any work completed outside Maintenance Solution A and B agreement terms will be billed at our standard hourly rate, which is subject to change without notice
